Manager, Retail Store Environment

At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With 140 years of rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive/ benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all. 

Join us and be a part of a brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world.

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Job Summary

The Retail Store Environment Manager is responsible for overseeing the development, production and inventory management of all physical components that support the retail store environment. This role manages the creation of retail fixtures, in-store graphics and branded elements ensuring they meet quality, cost and brand standards. The role leads the operational processes that support store projects, including new store openings, remodels and brand initiatives and oversees all third-party vendors involved in production, logistics and installation. The Retail Store Environment Manager must be a highly organized people manager with strong project management skills and an ability to partner cross-functionally to drive consistent and premium in-store brand experience.

Key Responsibilities

Retail Fixtures, Graphics + Branding

• Lead the design, development, and production of retail fixture and display elements.
• Oversee the selection and ongoing management of third-party vendors and manufacturers in partnership with Procurement.
• Partner with Supply Chain to manage fixture inventory levels, forecasting needs to support store projects and ongoing operations.
• Direct, develop and manage the Visual Merchandising Associate Manager. Overseeing the development and production of all in-store graphics and branded components, ensuring that all graphic assets align with brand guidelines and store environment standards.

Store Project Execution

• Manage third-party vendor partner responsible for store fixture shipments, installations and warehousing. Ensure that processes and execution meet or exceed Benjamin Moore’s premium value proposition.
• Lead strategic planning and oversee execution of store project processes and store projects including (but not limited to): Ace Store Program, New Store Paint and Decorating, New Store Hardware, Color Fixture installs, Renovation and Relocation, Maintenance and all other brand initiatives.
• Direct, develop, and manage the Retail Installed Services Administrator.

Process, Operations + Budget Management

• Develop and maintain operational workflows and processes. Identify opportunities to increase process efficiency and reduce operational costs.
• Proactively seek input from key stakeholders, including field sales and retailers. Use key learnings to drive improvement and enhance end user experiences.
• Manage departmental budget. Oversee all budget-related activities ensuring accurate PO management, timely invoice processing, and adherence to company financial controls.
• Oversee documentation, including production specs, installation/reference guides, and inventory records.

Qualifications

• Bachelor’s degree in Retail Management, Project Management, or related field (or equivalent business experience.
• Overall knowledge of store planning, store operations, project management.
• Experience in managing direct reports.
• Ability to manage multiple projects and priorities with adherence to deadlines; flexible to shifting priorities.
• Highly organized, proactive and detail-oriented with strong analytical skills.
• Excellent written and verbal communication skills. Proactive in sharing updates and aligning stakeholders.
• Proficiency with Microsoft Office Suite and Smartsheet.
• Up to 10% travel may be required.

Soft Skills

• Customer centric mindset
• Self-starter who thrives in a fast-paced environment.
• Skilled in balancing strategic planning with hands-on execution.
• Strong interpersonal skills and ability to build trusted relationships across teams.
• Always maintains a professional demeanor and appearance.