Customer Service & Sales Administrator

Job Summary

We are currently recruiting for a Customer Service agent and Sales Administrator to join our growing team.

We are looking for a professional, personable and enthusiastic person who will help us to deliver the highest levels of customer service and operational effectiveness to our stockist, professional painter, interior designer and homeowner customers.

The ideal candidate will have a strong track record of telephone customer service and administrative operational effectiveness, especially processing orders using IT programmes such as Microsoft Word. They will have strong communication skills and be comfortable conversing over the telephone with a variety of types of customers.

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Key Responsibilities

• Order processing
• Receiving and processing telephone, email and internet orders
• Customer enquiries
• Responding to in-bound customer enquiries via telephone
• Email including order taking
• Product and colour support and issue resolution

Skills required

• Excellent communication skills.  
• Will be required to communicate with professional painter, homeowner and designer customers over the telephone.
• Knowledge or experience in the paint industry would be advantageous.
• Outstanding customer service 
• Will be required to support customers in a helpful, friendly, knowledgeable and efficient manner to deliver outstanding customer service.
• Works well under pressure 
• Will be required to stay calm and positive in a busy and fast paced work environment.
• IT literate 
• Will be required to process customer’s orders efficiently through various computer-based systems, with strong attention to detail.
• Personal presentation is a must.
• Will be required to be well presented and to behave in a professional and courteous manner to customers.