Learning and Development Manager

At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With 140 years of rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive/ benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all. 

Join us and be a part of a brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world.

The Learning & Development Manager, Contractor Training & Retail Hardware is responsible for collaborating with Benjamin Moore’s Marketing team, Sales team and Contractor training team to develop and implement product, contractor and retailer learning and development programs that align with short- and longer-term business goals. The ideal candidate builds strong relationships to understand the business strategies, business objectives and customer needs. They will consult with stakeholders to identify skill gaps, and design and deliver creative, engaging, and relevant digital, in-person and virtual solutions. When needed, they will lead change initiatives including communication, training and sustainability.

• Create and manage a learning and development roadmap by working with sales, marketing and the training team to develop and maintain a roadmap for new product launches, product content updates, contractor training solutions and retailer training, translating them into learning and development solutions. 
• ​Effectively manage the full life cycle of projects, programs, and initiatives: 
• ​Use a consultative needs analysis approach to identify skill and knowledge gaps.  
• ​Design and develop instructional content using tools in the Microsoft suite, and relevant digital and AI design including Articulate Storyline, Camtasia, Synthesia and other eLearning platforms. 
• ​Identify and incorporate effective and innovative practices in adult learning to design high-quality, interactive learning experiences. 
• ​Identify a sustainability strategy and use reinforcement tools to promote long-term learning. 
• ​Complete learning management system administration for programs of ownership.  
• ​Communication and market programs for buy-in, awareness and participation.  
• ​Measure and evaluate the success of learning solutions and report on metrics to management. 
• May help facilitate engaging instructor-led and virtual training/coaching sessions.
• ​Use project management skills, such as project plans and stakeholder management, to effectively meet deliverables and drive timely results.
• ​Serve as a point of contact and provide feedback, support, and direction to external vendors who are building learning products for the Transformation & Development (T&D) department.
• ​Act as a change agent for initiatives by interacting with stakeholders, writing communications, and evaluating where program participants are in change adoption. 
• ​Partner with other T&D professionals on key department initiatives when needed. 

• Bachelor's degree and 7 - 10 years of related learning and development work experience. 
• ​Knowledge of adult learning principles and instructional design skills. 
• ​Experience and proficiency in digital learning tools (e.g., Articulate Storyline, Camtasia, Synthesia). 
• ​Proven facilitation skills in both instructor-led and virtual settings. 
• ​Experience in retail organizations with a focus on selling skills, customer service and/or product knowledge support is helpful. 
• ​Ability to work both strategically and hands-on to deliver results. 
• ​Exceptional written and verbal communication skills; ability to interact with all levels of the organization. 
• ​Able to influence without direct authority; uses diplomacy and tact to build meaningful relationships. 
• ​Exceptional organizational and project management skills with a strong attention to detail; able to manage multiple projects at one time. 
• ​Strong coaching and collaboration skills  
• ​Ability to deliver high-quality work with minimal supervision. 
• ​Highly proficient in the use of Word, Excel, and PowerPoint.
• Travel approximately 25%.