Customer Experience Representative

Our Customer Service team members represent the Benjamin Moore brand by creating best in class customer experiences. The ideal candidate will have a passion for people and will maintain a positive, empathetic, and professional attitude. They will be adaptable, mindful, and humble. We are looking for someone who can work cohesively with customers and colleagues from diverse backgrounds to achieve a common goal.

Shift Hours- 12pm-8pm EST

• Process customer orders accurately across multiple data entry models while adhering to all target deadlines to ensure compliance with company service level agreements.
• Supply information to customers about orders, delivery, product availability, pricing, and promotions.
• Communicate with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability.
• Maintain accountability and a cheerful demeanor while handling inquiries, building strong relationships with customers and colleagues.
• Demonstrate emotional intelligence, working effectively with diverse individuals and actively seeking feedback for professional growth.
• Navigates systems, procedures, and other resources adeptly to provide accurate and prompt resolution to customer inquiries.
• Prioritizes and manages multiple tasks simultaneously in an office environment with tight deadlines.
• Embraces change, adapting to a constantly evolving market and applying new training knowledge consistently to deliver excellent customer service.
• Performs other duties as assigned.

• Minimum of 2 years' customer contact center experience preferred
• Strong customer service focus
• Demonstrated ability to prioritize and perform multiple tasks
• Good organizational skills; detail oriented; self-starter
• Excellent verbal, written and telephone communication skills
• Advanced knowledge of Windows, MS Office Suite, and browser use required
• Demonstrated ability to multi-task with keyboarding and phone required
• Ability to work occasional Saturdays (8am-4pm), and holidays
• Must be able to work in a team environment
• Effective problem-solving skills
• Ability to aggregate substantial amounts of information to apply to customer interactions.