Product Information Specialist

Overview:

A successful Product Information Specialists is a dedicated problem-solver with excellent communication skills and a genuine passion for helping customers. They serve as ambassadors for the company, playing a vital role in building and maintaining customer relationships.

As a Product Information Specialist, you work directly with our customers and retail partners as their frontline support for technical product questions, product recommendations and product complaints. You'll excel in grasping diverse customer needs and expectations swiftly, while adeptly conveying intricate product and application concepts in a clear and understandable manner.

Responsibilities:

• Provide best-in-class support and education to retailers, end-users, architects, and designers by offering product recommendations and proper usage guidelines via phone, email and chat.
• Deliver tailored, comprehensive product education to meet specific needs, ensuring a clear understanding of the company's products, including their properties, applications, and benefits. 
• Collaborate with internal teams to ensure cohesive product messaging across all mediums, gather customer feedback for product improvement, and ensure compliance with industry standards and regulations, including environmental and safety considerations.

• Ability to learn, retain and communicate complex technical information to customers.

• Stay up to date on Benjamin Moore products and competitor offerings, utilizing this knowledge to support customer experience and company sales efforts.
• Gathers detailed information through probing questions for optimal recommendations and thoroughly documenting customer complaints.
• Promptly redirects calls beyond scope of knowledge to the appropriate personnel for sales, complaints, environmental/regulatory inquiries, etc., showcasing effective escalation skills.
• Works independently while coordinating with colleagues and management to ensure thorough service coverage across all channels.

• Other duties as assigned.

Qualifications:

• Undergraduate degree or equivalent experience.
• 3-5 years of Benjamin Moore & Co/competitive product knowledge.
• Proficiency in Microsoft Office 365.
• Strong interpersonal, verbal, written, and telephone communication skills.
• Effective decision-making, problem-solving, and time management abilities.
• Self-motivated with a drive for continuous learning and development.
• Adaptability to changing situations, multitasking, and prioritization.
• Ability to work collaboratively in a team environment.
• Flexible schedule availability to accommodate business needs.
• Fluency in both English and French required for specific markets.
• Eligible to work in the US and/or Canada.

Compensation Philosophy

At Benjamin Moore, our brand represents excellence, and we strive to provide a comprehensive total rewards package to match. In addition to a competitive base salary, every exempt and non-exempt role in our organization is eligible for a performance-based annual raise and bonus in recognition of their efforts that contribute to the success of our organization. We conduct regular pay audits using external market data and internal comparisons to ensure our employees are compensated fairly and equitably. During our annual compensation review, we implement merit, equity, and promotion increases after a full calibration across all roles. In addition to our monetary compensation package, Benjamin Moore provides a full range of benefits that are personalized to support your physical, financial, and emotional well-being.

The salary range listed herein refers to the amount the Company is willing to pay at the time of posting. The actual salary offer will be carefully considered based on a wide range of factors, including your skills, qualifications, experience, job location, and other relevant factors.

In addition to our monetary compensation package, Benjamin Moore provides a full range of benefits that are personalized to support you physically, financially, and emotionally, through both the big milestones and in your everyday life.  

Benefits include, but are not limited to, the following:

• Medical/Dental/Vision
• 401 (k) match
• PTO starting at 3 weeks' vacation + (7) paid holidays and (5) personal days
• Employer-paid life insurance
• Tuition reimbursement

You can view the complete benefits package by clicking the following link: 

https://www.benjaminmoore.com/en-us/benjamin-moore-careers?targetid=row-benefits-summary

Engagement, Inclusion + Social Impact

At Benjamin Moore, we don't just accept difference — we celebrate it, support it, and thrive because it benefits our employees, customers, and community. We remain steadfast in our commitment to cultivating an environment where all are provided the tools and opportunities to thrive in the workplace. Our efforts allow each of us to authentically live our corporate values of Openness, Integrity, Community, Excellence, and Safety.

Our Social Impact initiatives, including strategic partnerships, in-kind donations, and volunteerism, further amplify our ability to positively impact the lives of our stakeholders. We believe that fostering a culture of inclusion and belonging is the right thing to do and essential for our continued success.

Student Loan Repayment Assistance Program

Benjamin Moore provides Student Loan Repayment Assistance Program to support eligible active employees who graduated from an accredited post-secondary educational institution. The Repayment Program is intended to contribute to reducing employee's student loans. The Company follows all rules and regulations concerning the taxability of student loan repayments provided under applicable law.

EOE

Benjamin Moore is an equal-opportunity employer that is committed to a culture of inclusion and belonging. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Our commitment to these principles means all employment decisions are made based on qualifications, merit, and business needs.