Customer Service/Product Information Specialist (Hybrid)

At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With 140 years of rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive/ benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all.  

Join us and be a part of a brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world.

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A successful Product Information Specialists is a dedicated problem-solver with excellent communication skills and a genuine passion for helping customers. They serve as ambassadors for the company, playing a vital role in building and maintaining customer relationships.

As a Product Information Specialist, you'll need to demonstrate proactive initiative, accountability, adaptability, effective communication, teamwork, professionalism, dedication to personal development, and integrity in all dealings. You'll excel in grasping diverse customer needs and expectations swiftly, while adeptly conveying intricate product and application concepts in a clear and understandable manner.

• Ability to effectively communicate complex technical information to customers, coupled with active listening and empathy to understand inquiries, address needs, and provide support and guidance.

• Stays updated on Benjamin Moore products and competitors, utilizing this knowledge to convert specifications into Benjamin Moore & Co. products for architectural and industrial maintenance purposes.
• Delivers tailored, comprehensive product education to meet specific needs, ensuring a clear understanding of the company's paint products, including their properties, applications, and benefits. 
• Provides customer support and education to retailers, end-users, architects, and designers by offering guidance on product selection, usage, and troubleshooting.
• Gathers detailed information through probing questions for optimal recommendations and complaint entry into our Product Portfolio (CRM) system, aiding analysis by the Complaint Resolution Team.
• Collaborates with internal teams to ensure cohesive product messaging, support sales efforts, gather feedback for product improvement, and ensure compliance with industry standards and regulations, including environmental and safety considerations.
• Promptly redirects calls beyond scope of knowledge to the appropriate personnel for sales, complaints, environmental/regulatory inquiries, etc., showcasing effective escalation skills.
• Works independently while coordinating with colleagues and management to ensure thorough service coverage across all channels.

• Familiarity with current, past, and upcoming marketing initiatives and associated details.
• Other duties as assigned.

• Undergraduate degree or equivalent experience.
• 3-5 years of Benjamin Moore & Co/competitive product knowledge.
• Proficiency in company systems, including Microsoft Office.
• Strong interpersonal, verbal, written, and telephone communication skills.
• Effective decision-making, problem-solving, organizational, and time management abilities.
• Self-motivated with a drive for continuous learning and development.
• Adaptability to changing situations, multitasking, and prioritization.
• Ability to work collaboratively in a team environment.
• Flexible schedule availability to accommodate business needs.